Question:

I didn’t get my Activation key but I paid for a license, when am I getting it?

Answer:

You will be emailed an Activation ID and a URL along with your receipt within 24 hrs of payment. To activate your product, follow the URL and there will be instructions on the Activation page.

Question:

When will I receive my receipt of payment?

Answer:

You will receive a receipt of payment via email within 24hrs of purchase. This is to allow us to verify the funds and process the order.

Question:

I haven’t received my product media / CD yet, when am I going to get the product?

Answer:

All of our software is available for download and not provided in retail packaging. This allows us to keep costs down for our customers.

Question:

What is your return or refund policy?

Answer:

We offer a 30 day trial of the product. All purchases are final sale.

Question:

We need custom web parts, do you offer this service? Or other services besides packaged software?

Answer:

Yes, we offer a variety of services to our customers; including web part development, dynamic reporting tools and custom applications. Please contact sales@webfox.ca for more information.

Question:

What level of support do you provide on your products?

Answer:

We offer email and phone technical support on all of our products for 90 days of purchase. We offer general support for the lifetime of our products.

Question:

We purchased a product last month and a new release is available, are we able to upgrade for free?

Answer:

All current version feature releases for our products are free. Version upgrades may be purchased at upgrade costs.

Question:

What is the Customer Purchase Plan? Do you offer any other benefits for being a Webfox client?

Answer:

Definitely, we call it our Customer Purchase Plan. Subscribed customers receive quarterly mailings of discounted applications and web parts from our company.